Frequently Asked Questions

Yes. Rolling Ratchet is based in Powell and comes to your driveway in Powell, Cody, Lovell, Cowley, Garland, Ralston, Byron, Deaver and Frannie with no trip fee. We also cover Wapiti, Meeteetse and Worland with zone fees, and Billings/Laurel, MT, on Montana route days with no trip fee.

No, as long as the machine is reachable and you tell us where it is and where the key is. We text you when it's done.

Tuesday–Friday, with morning (8–12) or afternoon (1–5) arrival windows. Closed Saturday–Monday (Monday is parts day).

Not right now. We don't take rush or same-day calls. Most visits are scheduled within the week, so book as soon as you notice a problem.

Fuel-injected (EFI) engines for now, diesel engines, outboard and marine engines, large commercial or ag equipment, ATVs and UTVs, and standby generator transfer-switch wiring (that's a licensed electrician's job). If you're not sure whether your engine is EFI, call or text (307) 254-9714.

Ask us. Handhelds aren't our main focus, but if we're already coming out for a mower or blower, we can often take a look.

Probably not first. Warranty work should go to the dealer so you don't lose coverage. If the warranty is up, we're glad to help.

$185 for a single-stage and $205 for a two- or three-stage, with no trip fee in Powell, Cody, Lovell, Cowley, Garland or Ralston. Routine maintenance: oil, plug, filters, tires/zerks where equipped, grease chain and gears, clean friction disc, visual shear-pin/auger/belt check, fins and a test run. Electric-start and electrical work is repair.

On a two-stage, the usual causes are a broken shear pin, a slipping or broken auger belt, or a seized auger. It's usually a quick fix on site. Book a repair visit and mention it in the form.

October and early November, before the first real storm. Fall slots fill fast once the snow starts.

Almost never. Old ethanol fuel gums up the carburetor, which is the most common no-start we see. A carb cleaning usually brings it back.

Yes. Every mower tune-up includes sharpening and balancing. Stand-alone sharpening is $15 per blade.

Usually. Drive belts, a stuck bypass lever, a bad safety switch and hydro problems can all be checked in the driveway. Book a repair visit.

Yes. A zero-turn tune-up is $275 for up to 2 blades (blades sharpened, deck cleaned and leveled, belts visually checked). Hydro tracking and battery/electrical checks are repair work. EFI zero-turns are off the list for now.

For $150 flat: oil, plug, air filter, oil filter if equipped, air up tires and grease zerks where equipped, old fuel drained from the carb bowl, fuel line and shutoff checked, spark arrester cleaned, fins blown out, a test run, and storage advice. Carb cleaning, voltage, battery, charging and output testing are repair work ($85/hr + parts) with your OK first.

No. We can inspect and maintain the engine side of a standby unit, but transfer-switch and house wiring belong to a licensed electrician.

Yes. That's usually a tripped breaker, lost residual magnetism, a bad AVR or brushes. We test it on site.

Every booking — including free-zone towns like Powell and Cody — takes a $35 deposit. It holds your spot and is credited to your final bill; it is not an extra fee. Cancel or reschedule free up to 24 hours ahead.

Repair and diagnostic visits have a 2-hour ($170) minimum covering diagnosis and the first two hours on one machine. After that it's $85/hr in half-hour increments, plus parts. Tune-ups are flat-rate with no minimum.

None on a Montana route day (same for Laurel) — local pricing when 4+ stops are booked. Outside a route day the trip fee is $100 for Billings or Laurel.

One trip fee covers every machine at the same address. Each machine is priced on its own tune-up or labor time, with no second repair minimum.