Privacy Policy

Last updated November 8, 2026. Rolling Ratchet LLC ("we") runs this website and the mobile repair service. This page explains what we collect and why.

What we collect

Request and booking details: name, phone, email, service address, access notes (gate codes, key locations), equipment details and your description of the problem.
Photos and videos you upload of your equipment and its model tags. They're stored privately with our hosting provider (Cloudflare R2) and are viewed only by Rolling Ratchet to prepare for your job. We delete them after the job is finished and billed, usually within a few months.
Online booking on /book/ is handled by AutoRoute, our scheduling provider, and your deposit is processed by Square or Stripe. Their privacy policies cover the data you enter there. We never see your full card number.
Basic technical data: the ad-click IDs and campaign tags in the link you used (for example gclid, fbclid and utm tags), your browser type and your approximate country, to fight spam and know which ads work.

Text messages

If you check the box to allow texts, we text you only about your request and appointment: confirmations, arrival times, parts approvals and invoices. Message and data rates may apply. Message frequency depends on your job. Reply STOP to opt out at any time, or HELP for help. We don't sell or share your phone number for anyone else's marketing, and we keep a record of when you gave consent.

Email

Form emails are delivered through Resend. We use your email for confirmations and invoices, not newsletters.

Spam protection

Our forms use Cloudflare Turnstile to check that a real person is submitting. Turnstile may process your IP address and browser signals for that purpose.

Analytics and ads

We use Cloudflare Web Analytics, which doesn't use cookies. If we run ads, we may use the Google tag and the Meta Pixel to measure whether an ad led to a booking request or a call or text from the site. Those tools can set cookies and share data with Google and Meta under their policies. You can opt out of personalized ads in your Google ad settings and Meta ad preferences.

Marketing photos

We sometimes post before-and-after photos of equipment (never people, house numbers or license plates). Tell us if you'd rather we didn't use yours and we won't.

Your choices

Ask us to see, fix or delete your information any time: call or text (307) 254-9714 or email [email protected].